Delete your account

You can delete your Holdall account, and everything in it, from the app at any time.

In the app

1. Open Holdall and sign in.
2. On Home, tap the account button at the top right.
3. Tap Privacy and security, then Delete account.
4. Enter your password, type DELETE, and tap Delete my account.

The same screen lets you download all your data first, if you’d like a copy.

Deleting the app from your phone doesn’t delete your account. Follow the steps above first.

What gets deleted

As soon as you confirm, we delete your account and your household: every room, item and value, and every photo, receipt and warranty you’ve added. You’re signed out, and your email and password no longer work.

We keep encrypted backups in case something goes wrong. Your data is removed from them within 30 days.

If you can’t sign in

If you’ve forgotten your password, reset it from the sign-in screen with Forgot password?, then follow the steps above.

If you can’t get into your account at all, email support@holdallapp.co.uk from the address on your account and ask us to delete it. We’ll check the request really comes from you before we delete anything.