Support
Stuck, or something isn’t working? Email us and a person will reply.
Get in touch
Email support@holdallapp.co.uk. If you can, write from the email address on your Holdall account, and tell us what you were trying to do and what happened. Never send us your password or a sign-in code.
Common questions
I’ve forgotten my password
On the sign-in screen, tap Forgot password? We’ll email a 6-digit code to the address on your account, and then you can choose a new password.
I want to change my email address
On Home, tap the account button at the top right, then Privacy and security and Change email. You’ll need your password, and the codes we email to your current address and your new one.
I can’t get into my old inbox
On the screen that asks for the code sent to your current address, tap Can’t get into this inbox? It explains what happens next and writes the email to us for you. To keep your account safe from someone pretending to be you, we check the request is really yours and give the old address 7 days’ notice before we change anything.
Getting your things out
On Home, tap the account button, then Privacy and security and Download all data. You get one zip file with a spreadsheet of your list and every photo and document you’ve added. For just the spreadsheet, use Export your items on the Insurance tab.
Deleting your account
You can do it in the app at any time. How to delete your account, and what gets deleted.
Security problems
If you think you’ve found a security problem in Holdall, please email security@holdallapp.co.uk rather than support, with enough detail for us to see it for ourselves.